The email tracking data is located in the Sequences and Templates sections under the Messages tab. In this article, you will find out:

When you are sending out the engagement campaign, either as sequences or single emails, you can choose if you want hireEZ to track the status of the email. To do that, you could click the button "Review" to get the tracking data from Tracking, hireEZ will then track if your recipient has clicked on the links that you included in the email.

For best practices, we recommend you turn on the feature and check data for every email campaign to get an idea of the times and templates that have relatively better open and response rates. The engagement tracking provides you with the insight to further help inform your future engagement strategy.

hireEZ’s engagement tracks data by email campaign, no matter if it's a single email or email sequence, and no matter if it's an email to a single candidate or candidate group.

You can check if your emails have been opened or clicked on the Messages --> Outbox --> Recipients site.

Note: if you delete any steps from a sequence template and choose not to save the modified one as a new sequence, the status of the messages will not be tracked.

Go to the Message tab and click on Sequences. Here you can view all email sequence templates. To view the status of the email sequence, simply click on the email sequence you'd like to view.

Once you have clicked the email sequence you would like to view, you will be directed to the page below. 

Here you will find the following information:

Sequence status

Sequence Tracking

You have the option to filter the metrics by specific emails within an email sequence. As shown in the screenshot above, along with All Steps, you can also choose to view the data specified for the 1st Touch and Follow-up 1 messages. If it is a shared sequence template, you can use the button in the upper right corner to View My Stats Only.

If you are the Admin of the team, you will be able to choose to view the sequence sender of each team member individually.

Recipient

Go to the Messages tab and click on Templates. Here you can view the status of all single email templates. 

You can search for templates based on Owner, or search for Template Names or Subjects.

Here, you are able to check the number and percentages of the messages that were delivered, opened, clicked, and replied to. Similar to the analysis of sequence data, you can adjust and modify the content of your templates or create A/B Tests to improve each template's open/click/reply rate.