SmartRecruiters: Failed to Bulk Sync due to "Token Expired"

If you have used the SmartRecruiters hireEZ integration, you may have encountered a "Token Expired" issue before which prevents candidates from being synced from hireEZ Projects into SmartRecruiters, particularly when using the hireEZ Auto Sync feature.

You will receive this "Token Expired" error message when the SmartRecruiters integration access token (similar to API) expires during the exporting process. When this happens, previously you would then need to manually re-sync each candidate that failed to sync individually which can be time-consuming.

Based on this situation, hireEZ has made some improvements to the integration capability, which will save a lot of effort for you to re-sync the candidates in bulk that have run into the token expiration.

For users who met this problem, you can follow the below two simple steps.

• Locate the Candidates
• Refresh and Sync

Locate the Candidates

• From the hireEZ dashboard -> To-dos, you will be able to see a to-do showing "xxx candidates failed to export". By clicking that, the system will directly lead you to the "Push to ATS" page.

• Filter out the candidates under the failed reason of "Token expired".

Refresh and Sync

• Once filter out those candidates under the "Token expired", you can select candidates in bulk and sync the candidates again.

• Select "Refresh & Sync" and choose which ATS job you would like to export. The system default will be to sync the candidates into the SmartRecruiters job which the candidate had originally failed to sync into. You also have the option to change which job you sync the candidates to during the re-sync process