Welcome to the Product Feedback Topic!
No one knows our products better than you, our users. 🤗We love hearing about how you use our tools and what would make them better. This guide is here to help you understand how the product feedback process works, and how to write an effective feedback post.
Here are a few guidelines on how to use the Product Feedback topic, so that our Product team can effectively use and apply your feedback:
Follow the Community Code of Conduct
Feedback and constructive criticism are welcome. Disparaging, harassing, mean, or snarky remarks about hireEZ, its employees, vendors, partners, or other community members will not be tolerated. We’re all friends and professionals, so let’s keep it polite. We don’t like having to remove comments, but we reserve the right to do so without warning in order to maintain a positive community experience for everyone.
If it's a bug, contact support or give feedbacks
This topic is for sharing ideas about the product. If you're reporting an actual bug, you should contact hireEZ firstname.lastname@example.org so they can assist further, or give feedback through the top right of the homepage.
We receive hundreds of feedback posts every month, so there's a good chance someone has already made a suggestion similar to yours. Keeping conversations in existing threads makes them easier for others to find, and helps keep the Community organized. Here's how to filter your search:
Vote for suggestions you like
Votes do matter! See a post or comment you like or agree with? Use that up arrow! Feel like making a post that just says "+1"? Please use the upvote button instead. Post a comment to share your detailed use case.
Give details, examples, and tell us about the problem you’re trying to solve
Our Product Managers are problem solvers! The most helpful Product Feedback posts are the ones that describe the nature and scope of a problem. Try to share the following information in your post or comment:
Feature Request Summary
- Use Case
- Product limitation or missing feature
- The business impact of limitation or missing feature
- Other necessary information or resources
Here is a template for feature requests that you can copy and paste and then just fill in your details.
It's much easier for us to address a suggestion if we clearly understand the context of the issue, the problem, and why it matters to you.
Rest assured we will read your post, but we may not respond
Our Product Managers dedicate time each week in the community to read your comments, answer your questions, ask you questions about your feedback, and lead conversations around areas they’re focused on.
If your post or comment doesn’t receive a response, don’t worry. We’ve seen it, and we’ll let you know if and when we have any updates to share.
Posts are not guaranteed a response, or inclusion in any product backlogs or roadmaps. This forum is simply for sharing your challenges and how you use the product, but it is not a case/resolution system. We’ll let you know what we’re incorporating into our roadmap, and what we aren’t. 😀
Thank you for reading this and for understanding how we address suggestions. 🙌We value all feedback and we're happy to have a place to engage in these conversations.
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