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EZ Sourcing

Bianca Lucarelli

• May 17, 2022 23:59

Recently, I have been getting many candidates that hiretual is not able to pull up information on.  When attempting later or the next day, it will pull up.  Am I viewing too many profiles, or what is causing this?

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  Elana Rao

  Community moderator

  • May 19, 2022 07:26

  

  Hi Bianca Thank you for bringing this feedback to Community!

  Usually, we automatically refresh the data as candidates are sourced when you're running a search, and we also are continually updating 85%+ of our profiles on a rolling basis every 3 months.

  For your case it might be another scenario of hireEZ data refresh mechanisms：

  Event-trigger online update: Whenever a candidate is sourced, or its profile is viewed by a user (on hireEZ web app or on Chrome extension), it triggers the freshness check in hireEZ. If it is more than 3 month old and/or out of date, hireEZ will put the profile in the 'instantaneous' refresh queue. This usually takes a few seconds to minutes to update a single profile.

  Hope this may help explain why "the candidates information are pulled up later or the next day".

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